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StarTimes has grown into one of Nigeria’s top digital TV providers, offering affordable entertainment across multiple channels. Whether you’re facing decoder issues, payment problems, or need assistance with subscriptions or packages, this post explains how to easily reach StarTimes Nigeria Customer Care.
🎯 Why You Might Need StarTimes Customer Support
Decoder displaying “no signal” or “scrambled channel”
Subscription not showing after payment
Recharge or billing errors
Decoder activation or upgrade help
Information on bouquets and prices
✅ 1. Call Centre Support
StarTimes provides a national call centre that runs 7 days a week.
📞 Phone Numbers:
094618888 – Nationwide Customer Service
01-4618888 – Lagos Support Line
08172398999 – WhatsApp for Support
These lines are active between 7:00 AM and 9:00 PM, Monday to Sunday.
✅ 2. WhatsApp Customer Service
You can chat directly with a StarTimes agent via WhatsApp.
WhatsApp Number: 08172398999
Just send “Hi” to start the conversation, and follow prompts.
✅ 3. Email Support
For more detailed complaints or documentation:
Email: support@startimes.com.ng
Make sure to include:
Your Smartcard Number
Full Name
Brief description of the issue
✅ 4. Online Self-Service Portal
StarTimes offers a web portal where users can manage their accounts.
Website: https://www.startimestv.com
On the website, you can:
Renew subscriptions
Check your bouquet details
Fix error codes
Locate service centres
✅ 5. StarTimes ON App
This mobile app lets you access services on-the-go.
Available on Google Play Store and Apple App Store
Features include subscription renewal, live TV, and customer service
✅ 6. Social Media Channels
StarTimes responds actively via social media — often within minutes.
Facebook: StarTimes Nigeria
Twitter (X): @startimesng
Instagram: @startimesng
DMs or comments usually get responses during business hours.
📝 Summary Table
| Contact Method | Details |
|---|---|
| 📞 Phone Support | 094618888 / 01-4618888 |
| 08172398999 | |
| support@startimes.com.ng | |
| 🌐 Website | startimestv.com |
| 📱 App | StarTimes ON (Android & iOS) |
| 💬 Social Media | @startimesng on Twitter, Facebook, IG |
✅ Pro Tips Before Contacting Support
Have your Smartcard/IUC Number ready
Note the last payment date or error code
Use WhatsApp or social media for quicker resolution
Screenshots help when emailing complex issues
📌 Final Words
Whether you’re a new user or a long-time subscriber, StarTimes Nigeria provides multiple contact options for support. Their agents are responsive, especially through WhatsApp and social media. Make the most of these channels to enjoy uninterrupted entertainment!
