DECODER ISSUES: WHAT COULD MAKE A DECODER NOT SHOW IMAGES AFTER PAYMENT HAS BEEN MADE

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Decoder subscription payment is one of the least lucrative products in VTU business, yet it could come with the highest stress. It helps to be very wary of vital points to note when making such payments.

 

The following reasons may likely be the reasons why your decoder is not showing images after payment has been made:

1. The decoder expired already
2. The decoder was not powered on before you made payment
3. The payment you made is for a different package from the one that was on the decoder

 

When you get such complaint, first go to https://www.gotvafrica.com/en-ng or https://selfservice.dstvafrica.com/en-ng/mydstv-sign-in.

 

  • Use the IUC number and the clients name or number to login.
  • Go to payment history.

 

You can only contact us if the payment you made did not reflect.

 

If the payment is clearly on the gotv or dstv payment history, then your client (or you, if you decide to help) will have to contact Multichoice for manual activation. Same applies to Startimes.

 

You can avoid this stress by clearly telling your clients the rules before processing such order. The meagre profit is really not worth the stress.

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